Refund policy

RETURNS

As each Eiloni Couture piece is handcrafted using unique vintage materials, we do not accept returns for change of mind or fit. We encourage customers to review all product details and measurements carefully before purchasing. Or get in contact with us if you have any queries about specific items.

EXCHANGES

Because our pieces are one-of-a-kind, we are unable to offer exchanges.

FAULTS

If your item arrives damaged or faulty, please notify us within 48 hours of receiving your order, including photos and your order number. We will review the issue promptly and offer a suitable resolution, we want every customer to love their Eiloni pieces.

MADE-TO-ORDER

All custom and made-to-order designs are final sale.